Terms & Conditions

By accessing, purchasing, or using Traintel products or services, you agree to these Terms and Conditions.

1. Access & Use
After purchase, you receive access to Traintel’s online course and platform. Access is for personal use only and may not be shared, copied, resold, or redistributed.

2. Account Responsibility
You are responsible for maintaining the security of your account and for all activity under it. You agree to provide accurate information and keep it updated.

3. Payments
By purchasing, you authorize us and our payment processor to charge your selected payment method for the total amount shown at checkout, including any recurring payments if applicable.

Failure to complete payments may result in suspension or loss of access.

4. Refund Policy

Self-Paced Programs
Refunds are available within 72 hours of purchase and only if less than 10% of the program content has been completed, as recorded in the learning management system (LMS) through module completion, lesson completion, and video engagement tracking.

After this period or completion threshold, all sales are final and no refunds will be issued.

General Terms
All refund requests must be submitted in writing within the applicable refund window.

Refund eligibility is determined solely based on timestamps and activity records within the LMS and payment system.

This policy applies uniformly to all participants unless otherwise stated in a separate written agreement.

5. Results Disclaimer
We do not guarantee specific outcomes, earnings, or results. Your success depends on your effort, experience, and application of the material.

6. Intellectual Property
All course content, materials, videos, and resources are owned by Traintel and protected by law. You may not reproduce, share, or distribute any content without written permission.

7. Service Availability
We aim to provide uninterrupted access but do not guarantee continuous availability. We are not liable for downtime or technical interruptions.

8. Limitation of Liability
To the maximum extent permitted by law, Traintel is not liable for any indirect, incidental, or consequential damages arising from your use of the platform or content.

9. Changes to Terms
We may update these Terms at any time. Continued use of the service after updates means you accept the revised Terms.

10. Agreement
By checking this box, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.